Fresh Crop FAQ

 

Fresh Crop FAQ

We roast and ship Fresh Crop Subscriptions fortnightly on a Tuesday.

If you find yourself with excess coffee at home, it’s easy to pause your shipments via the customer portal and resume as soon as you’re ready for more!

That’s completely up to you. For Fresh Crop Subscriptions, you can select between 500g, 1kg or 2kg every fortnight.

Each fortnight, our Roast Team choose their current standout single origin coffee on our menu and send it exclusively to our Fresh Croppers. Whatever we choose, it’s guaranteed to be fresh and delicious.

You’ll also receive access to our Fresh Crop Exclusive Page, where members of the Padre Coffee team share their brewing recipes for our latest coffee!

We aim to send you a new coffee with every shipment, but due to the nature of sourcing coffee and seasonality, sometimes this is not possible and we will choose to rekindle your love of an old favourite. Don’t worry, though - if you fall hopelessly in love with one of our Fresh Crop coffees, you can always add one-off items to your subscription or pause your subscription while you enjoy another bag!

The nature of the Fresh Crop Subscription is that it’s different every time. Don’t worry, though - if you fall hopelessly in love with one of our subscription coffees, you can always order more via our webshop and pause your subscription while you enjoy another bag!

As a Fresh Crop Subscriber, you’ll receive free shipping on your orders.

We ship all of our parcels via AusPost. The courier asks for signature on delivery, so if you’d rather not sign just make a note of it in the comments at checkout. This also applies for requests to have your order left in a safe place if the address is unattended.

Of course! The day your order ships you'll receive an email update with tracking information for your order so you can follow its progress from our roastery to your door.

No worries. You can change your mailing address via the customer portal or give us a call on (03) 9380 8225 or email hello@padrecoffee.com.au.

Tastes change, we understand. If you’d like to update your subscription to change the roast type or grind setting for your coffee, you can update this information via the customer portal, or give us a call on (03) 9380 8225 or email hello@padrecoffee.com.au.

Yes! It’s easy to add additional, once-off products to your subscriptions and recurring orders via our online customer portal. Select ‘Add Product’ under your subscription details and choose your additional item. The item will be added to your next subscription date and we’ll send them out together. If you’re having any issues with adding products to your order, please give us a call on (03) 9380 8225 or email hello@padrecoffee.com.au and we’ll be able to help you.

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